MONTHLY SUPPORT / A DIRECT WORKING RELATIONSHIP
One person who knows your setup, keeps it updated and fixes things when they break. You write, I handle it. No meetings needed.
Everything in writing. No meetings needed. Replies within one business day, Toronto time.
PREDICTABLE CARE / CLEAR LIMITS
All prices are USD, per month. Monthly billing with 30 days’ cancellation notice. Start with a free initial review. Any setup or repair work is quoted separately before you commit.
A PRACTICAL START
$79/mo
For a small business with a website or application and business email.
YOUR SERVER, LOOKED AFTER
$149/server/mo
For a business running its own Linux or Windows server.
MORE HANDS-ON SUPPORT
$299/server/mo
For production applications, mail servers and online stores.
Messages answered within one business day, usually faster. Outages on Pro get priority. This is individual support, not a 24/7 response service.
HOW IT STARTS
Start with a free initial review of your public website, DNS and email configuration, plus a short written description of your setup. No payment or passwords needed.
LINUX + WINDOWS / YOUR EXISTING PROVIDER
New development, big migrations and redesigns are quoted separately. Extra hours are $60/hour and always need your approval.
Monthly invoice, paid by card or bank transfer (Wise). Canadian clients can use Interac e-Transfer. Monthly service is invoiced in advance after the scope is agreed.
Looking after client websites or several servers? See support for agencies ↗
Business emails going to spam? Fixed-price email fix, $249 ↗
BEFORE WE START
A bounded change or repair to your existing setup: a plugin issue, a DNS correction, a configuration adjustment or a routine server task. We agree what is covered during onboarding. New features and substantial rebuilds are separate projects.
I explain the additional work and ask for approval before starting it. Extra time is $60/hour, or we agree a separate project quote. Included hours reset each month and do not roll over.
Give 30 days’ written notice by email. We agree a handover of access and documentation so you can continue with another provider.
You do not need to share a password for the free initial review. If we agree work that needs access, I send simple instructions: give me a temporary, suitably authorised account for your hosting panel, website admin, SSH or Windows RDP as needed. If a password is necessary, I provide instructions for an expiring encrypted link, such as Bitwarden Send. I guide the process, and you can remove access afterwards. Never put passwords or keys in this form.
Linux and Windows servers, websites and applications built with WordPress, Java, Django, Node.js, PHP, Python or other stacks, and providers including AWS, Microsoft Azure, Google Cloud (GCP), DigitalOcean, Hetzner, Vultr, IONOS, Akamai Cloud (Linode) and Oracle Cloud. The free initial review confirms whether your setup fits; tasks and Windows-specific services are agreed individually. These are supported platforms, not partnership claims.
No. Tell me what your business relies on and what is going wrong. I explain the options, agreed work and monthly results in plain English. Everything is handled in writing; no meetings needed.