Want everything looked after every month instead? See monthly support plans ↗

Running client sites or several servers? Support for agencies ↗

BEFORE YOU DECIDE

A few useful answers.

How do I know this is my problem?

Send me your domain name. I check the public records for free and reply in writing with what is wrong, usually within one business day. If authentication is not the cause, I tell you and you pay nothing.

What access do you need?

Access to where your DNS is managed, such as Cloudflare, GoDaddy or Namecheap. For DKIM you may need to click two buttons in Google Workspace or Microsoft 365 while I guide you in writing. I never need your mailbox password.

Do you also check PTR or reverse DNS?

Yes, for your own sending server. I check that the sending IP and its hostname match in both directions. Reverse DNS is normally controlled by the company providing the sending IP, rather than your domain’s DNS panel. With Google Workspace, Microsoft 365 or a managed sending service, the provider manages that part of the infrastructure. Any provider-side changes are confirmed during the free check.

How long does it take?

Most domains are fixed within one business day after I have DNS access. DNS changes can take a few hours to be seen everywhere, so the final test results follow after that.

Does this guarantee the inbox?

It fixes authentication, which Gmail, Yahoo and Outlook require and which is the most common technical cause. Content and sender reputation also matter. If I see a reputation problem during the free check, I say so before you pay.

Who is this for?

Businesses, agencies, clinics, firms and online stores that send email from their own domain. I do not offer support for personal email accounts.

What happens after the fix?

Nothing, unless you want it. Records often break again when a new tool is added. Website & Email Care is $79/month and includes monitoring of these records, your SSL certificate, backups and small fixes.